VOX Network Solutions, a Proud

Serenova Partner
Partner

Elevate value with vox + Swampfox

Serenova Partner
For years, VOX has delivered unified and highly customized contact center and reporting solutions that build your brand and foster long-term loyalty. We have immense experience helping you navigate escalating customer expectations, new and evolving technology solutions and growing business requirements. That’s where our Partnership with Swampfox comes in. Through our partnership with Swampfox,  the VOX team delivers the next step in building and strengthening your Avaya Contact Center

If you have an Avaya Contact Center, Swampfox is the solution provider you owe it to yourself to get to know. In a nutshell, the engineers who founded Swampfox built the Avaya Voice Portal and Avaya Experience Portal (AEP) platforms. They launched Swampfox with the goal of improving the Avaya Contact Center, by making it more intuitive, efficient and responsive to your customer’s needs.

Transform your
Avaya Contact Center

What was once a simple matter of standing up a call center and “staffing the phones” has become the challenge of meeting your customers on their time and terms. Learn how Swampfox’s Intelligent Customer Experience (ICE) transformation takes a solutions approach to omni-channel enablement, intelligent proactive engagement, and sustainable differentiation.

CX (Customer Experience) is a vital to Business in the Digital Age

CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.

CX (Customer Experience) is a vital to Business in the Digital Age

CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.

Serenova Call Recording Partner

INTELLIGENT ROUTING & CUSTOMER EXPERIENCE

Intelligent Customer Experience™ (ICX) offers intelligent routing and customer experience management for single and multiple call-center deployments through its DRM (Dynamic Route Manager) and IG (Intelligent Greeting) modules.

Serenova Workforce Management Partner

Intelligent Call Back

First In Line™ offers intelligent callback services to meet customer service metrics while minimizing costs associated with overstaffing.

Serenova Quality Management Partner

MULTICHANNEL OUTBOUND SERVICES

Outbound Campaign Manager™ offers proactive, multichannel outbound services including automated IVR, SMS, email, and agent-based services.

Serenova Analytics Partner

POST CALL SURVEYS

Voice of Experience™ offers post-call survey applications capturing customer sentiment through voice, SMS, and mobile applications.

Serenova Partner

want to learn more about the vox + swampfox partnership?

Connect with one of our Enterprise Contact Center Experts!

Serenova Partner
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