VOX Network Solutions, a Proud

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Partner

Elevate value with vox + Swampfox

Serenova Partner

For years, VOX has delivered unified and highly customized contact center and reporting solutions that build your brand and foster long-term loyalty. We have immense experience helping you navigate escalating customer expectations, new and evolving technology solutions and growing business requirements. That’s where our Partnership with Swampfox comes in. Through our partnership with Swampfox,  the VOX team delivers the next step in building and strengthening your Avaya Contact Center

If you have an Avaya Contact Center, Swampfox is the solution provider you owe it to yourself to get to know. In a nutshell, the engineers who founded Swampfox built the Avaya Voice Portal and Avaya Experience Portal (AEP) platforms. They launched Swampfox with the goal of improving the Avaya Contact Center, by making it more intuitive, efficient and responsive to your customer’s needs.

It’s about our Platform…

Enhance & Empower Your Existing CC Infrastructure

Intelligent Customer Experience (ICX) provides enterprise Contact Centers with the ability to instantly improve virtually every touchpoint in your customer journey by extending the features and capabilities of your existing solutions. In essence, we make your current tools more powerful, while integrating all of your customer systems and providing a single, advance reporting for improved management and oversight.

CX (Customer Experience) is a vital to Business in the Digital Age

CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.

CX (Customer Experience) is a vital to Business in the Digital Age

CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.

Serenova Call Recording Partner

Intelligent
Greeting

Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting®. Through advanced business rules, statistical analysis, and AI, Intelligent Greeting predicts your callers intent, offers a chance for the customer to confirm and then swiftly and efficiently takes action by navigating your customer to the appropriate self service module or agent.

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Intelligent Virtual Assistant

Allow your inbound callers to quickly and simply direct their journey through the kind of advanced natural-language assistant that they have come to expect from their phones and devices. Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction. Leverage the power of natural-language, advanced business rules and ai, to provide a world-class customer experience.

Serenova Workforce Management Partner

Dynamic Route Manager

Our Dynamic Route Manager™ (DRM) engine orchestrates customer routing across channel to deliver the customer to the ideal agent resource. By dramatically simplifying the management and reporting of customer handling and routing, DRM unlocks the value you have based on your contact center and outsourcer infrastructure. DRM considers customer segments, business rules, and real-time contact center statistics to provide differentiated customer experience.

Serenova Call Recording Partner

First In Line

Our Intelligent Callback application, First In Line, is our most critically acclaimed solution.  With the power to immediately and dramatically improve call management and customer satisfaction, while reducing staffing costs and infrastructure expenses, your organization will thrive.  First In Line is packed with advanced features, provides exceptional reporting, works seamlessly with your existing systems and provides turn-key apps for both web and mobile devices.

Serenova Workforce Management Partner

Voice of Experience

Understanding your customers experiences is critical to delivering outstanding service. With our Voice of Experience (VoX) application, you can quickly and easily tap into the your customers feelings, sentiments and impressions through the power of a modern survey tool that is driven by the spoken word (voice).
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Outbound Campaign Manager

Proactively communicate and engage with your customers through the industry’s most feature rich outbound campaign solution. Outbound Campaign Manager (OCM), makes customer outreach more efficient and effective for both your customers and your Contact Center. Because OCM is fully integrated with your existing customer systems, your campaign operations and execution will be streamlined and less daunting.

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