VOX Network Solutions, a Proud
Elevate value with vox + Swampfox
For years, VOX has delivered unified and highly customized contact center solutions that build your brand and foster long-term loyalty. We have immense experience helping you navigate escalating customer expectations, new and evolving technology solutions and growing business requirements. That’s where our Partnership with Swampfox comes in. With Swampfox, the VOX team delivers the next step in building and strengthening your Contact Center Experience
Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through their flagship ICX Platform and highly awarded Enterprise Applications they deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.
It’s about our Platform…
Enhance & Empower Your Existing CC Infrastructure
CX (Customer Experience) is a vital to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
CX (Customer Experience) is a vital to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
Next Generation Personal Chat
Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction.
Proactive Engagement
Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting.
Natural Language for Elevated UX
Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction.
Delivering Customers to the Ideal Agents
Our Dynamic Route Manager (DRM) engine orchestrates customer routing across channel to deliver the customer to the ideal agent resource.
Intelligent Callback
Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction.
Integrated Surveys for Contact Centers
With our Voice of Experience (VoX) application, you can quickly and easily tap into your customers feelings, with this modern survey tool.
Proactive & Engaging Customer Communications
Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).
Desktop Applications & Call Control Manager
Swampfox Agent Desktop (SFAD) provides an intelligent “single pane of glass” to help manage the contact center customer journey.
want to learn more about the vox + swampfox partnership?
Connect with one of our Enterprise Contact Center Experts!
