WFO Practice Leader

Position Information

Job Status: Full Time
Location: Telecommute
Travel: 15%
Salary Range: DOE

Job Summary

The WFO Practice Leader is responsible for cultivating VOX Network Solutions WFO business development with Sales Leadership Nationwide.  This position works closely with manufacturers and VOX WFO ecosystem services partners to foster and build new relationships with customer.  Working cross functionally across sales, operations, engineering and support.  The WFO Practice Leader works to communicate and coordinate all areas of the VOX business to maintain cohesiveness on activities assigned.

Duties & Responsibilities

  • Pre-Sales Vendor Liaison and Channel Management Partner for the following:
      • Verint/Calabrio/DVS Analytics
      • VAR Partner Community Management (Verint Ecosystem Integrators)
    • Demo Coordination support of WFO applications for VOX Account teams
  • Assist Sales Team with manufacturer escalation support activities
  • Participate in VOX consulting offers and assist the CX team with input to vPOP and WFO Assessments providing guidance support to manufacturers
  • Provide overlay support to WFO cutovers
  • Support Marketing initiatives and CX portal initiatives
  • Work with corporate transformation team on documentation and archiving

Requirements & Qualifications

  • 15+ years of consulting with the following applications and aptitude to learn and remain current
  • Workforce Optimization
    • Call Recording
    • Encryption
    • Desktop Process Analytics
    • Quality Monitoring
    • Workforce Management
      • Real-Time Adherence
      • Forecasting and Scheduling
    • eLearning
    • Coaching
    • Speech Analytics
    • Desktop Process Automation
    • Robotic Process Automation
    • Adaptive Fraud
    • Speech Analytics

Benefits

Comprehensive benefit package including Medical, Dental, Vision, LTD, Life, 401(k), Paid Time Off, Paid Holidays

Additional Information

VOX Network Solutions, Inc. is an equal opportunity employer.  All employees must be citizens of the United States or can provide proof of employment eligibility.

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