Verint Adaptive Fraud™ Brought To You By VOX Network Solutions

Cutting-Edge technology that practically eliminates contact center fraud BEFORE it gets to the agent

  • Passive and Frictionless to Customers
  • Quickly Identifies Accounts Under Attack
  • Creates a Watchlist to Alert the Organization
  • No Customer Voice Recording
  • No Storage of Data
  • Compliance-Ready
Speak to a VOX Security Specialist Today for a Free 60-Day Trial and Impact Analysis
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Why Verint Adaptive Fraud™?

“Call centers are the epicenter for fraud attacks” —Gartner

Security concerns in the call center are at an all-time high, and for good reason. Unfortunately, there’s one threat vector for fraud that many organizations overlook, the Interactive Voice Response (IVR) system.

The truth is call fraud and account takeovers often start in the IVR for three simple reasons:

  1. The IVR is available 24 hours a day BUT is rarely monitored
  2. Most IVR solutions cannot detect real-time threats
  3. The self-service features in the IVR make it easy for fraudsters to mine for customer data
Learn more about Verint Adaptive Fraud™
Watch our interview with Tracy Malingo, General Manager of Verint Intelligent Self-Service

Let us show you how you can practically eliminate
call center fraud where it starts, in the IVR.

Here's how it works:

Step 1

Fill out the form to talk with a VOX Network Solutions security specialist.

Step 2

Use an API to integrate Verint’s Adaptive Fraud™ with your current call center solution. 

Step 3

Verint’s Adaptive Fraud™ goes live into your IVR system, analyzing all calls in real-time.

Step 4

Review the results of Verint’s Adaptive Fraud™ as it successfully detects fraudulent calls.

Customer Success with
Verint Adaptive Fraud™

Verint’s Adaptive Fraud™ will work with your current call center solution. It can also help to improve customer experience by reducing your agent’s handle time and costs. 

Working with Verint, you will see results. For example:

Financial Services

  • 98% fraud detection rate
  • Analyzing over 22 million calls per month

Health Savings Account

  • “VERINT, in a very short period of time, has effectively shut down fraud in our IVR”

Business Process Outsourcer

  • Fraud detection impact in the first 2 months of operation
  • Successfully detecting 6 fraud categories

★ ★ ★ ★ ★

“VERINT, in a very short period of time, has effectively shut down fraud in our IVR”

Health Savings Account

VOX Network Solutions' Security by Design methodology is a signature process that pairs the right security solution with our customer's business.

Contact us today to discuss if Verint’s Adaptive Fraud™ solution is right for you. 

We're here to help.

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