VOX Network Solutions a Proud
Elevate value with vox + telstrat
VOX Network Solutions is a proud TelStrat partner. Together we can help accelerate performance and drive engagement through powerful call recording, quality, analytics, and workforce management solutions.
TelStrat’s solutions are designed to be flexible and fit a broad range of business needs. With superior design and scalability, their interaction recording and workforce optimization tools help thousands of contact centers improve operations and customer experience to drive greater success. By partnering with TelStrat, VOX can help enable our clients to make informed decisions to achieve their desired business outcomes.
Call and Screen Recording
Engage Record software provides rock-solid call recording easily tailored to support service excellence, policy adherence, and regulatory compliance. Call recordings enable staff to resolve disputes quickly, support legal defense, and mine fresh business intelligence.
With Engage Quality Management software staff can perform evaluations, coach, provide e-learning content, pinpoint needs of improvement, and set practices that increase satisfaction, drive sales, and build customer loyalty.
Customer satisfaction, retention, and loyalty are prime goals of successful organizations. Analyzing your customer interactions ensures you are among the winners. Know your customers’ issues. Detect trends early and respond quickly, appropriately, and effectively. Powerful interaction analytics build competitive advantage.
Contact centers and back-offices need workforce scheduling and forecasting to meet service level commitments and budget requirements. TelStrat workforce management software tools simplify creating efficient, effective customer service operations, while empowering and motivating agents to achieve more.
VOX CAN HELP YOU FIND THE PERFECT TELSTRAT SOLUTION
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