Verint AQM

Featured Solution

Verint AQM – Automated Quality Management

Contact Center

BENEFITS

5

Automatically score up to 100 percent of your recorded calls

5

Automatate at your own pace  and minimize disruption

5

Greater insight and consistency into your agents performance

5

Reduce risk of non-compliance and penalties

5

Frees resources to focus on other tasks such coaching

5

Improve quality of interactions between customers and agents

Automate your quality program and make every agent your best agent

There is no activity in quality monitoring more time consuming than manually scoring evaluations. With thousands of calls to evaluate — and limited resources — quality staff may struggle to accurately assess agents’ skill gaps and find time for the one-on-one coaching that can help improve agent performance.

By introducing automated components — such as scoring — you can revolutionize how your organization approaches quality, shifting resources from identifying opportunities to improve agent performance to actually improving it, and in turn helping to make every agent your best agent.

Get To Know

VERINT AQM

Through our partnership with Verint, you can automate your entire contact center quality process, from scoring evaluations through assigning coaching.

Lifecycle Adoption and Training

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Lifecycle Journey
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