Verint AQM – Automated Quality Management
Automatically score up to 100 percent of your recorded calls
Automatate at your own pace and minimize disruption
Greater insight and consistency into your agents performance
Reduce risk of non-compliance and penalties
Frees resources to focus on other tasks such coaching
Improve quality of interactions between customers and agents
Automate your quality program and make every agent your best agent
There is no activity in quality monitoring more time consuming than manually scoring evaluations. With thousands of calls to evaluate — and limited resources — quality staff may struggle to accurately assess agents’ skill gaps and find time for the one-on-one coaching that can help improve agent performance.
By introducing automated components — such as scoring — you can revolutionize how your organization approaches quality, shifting resources from identifying opportunities to improve agent performance to actually improving it, and in turn helping to make every agent your best agent.
Get To Know
Through our partnership with Verint, you can automate your entire contact center quality process, from scoring evaluations through assigning coaching.
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