Delivering Value

Delivering Value

vPOP (vē-pŏp) noun : VOX Process Optimization Program: A systematic methodology to measure and align operational processes with organizational strategy driving improved customer satisfaction and documented, verified hard cash flows. The award winning VOX Process...

VOXns on Century 21 News Network with Donald Trump Jr.

VOXns on Century 21 News Network with Donald Trump Jr.

vPOP (vē-pŏp) noun : VOX Process Optimization Program: A systematic methodology to measure and align operational processes with organizational strategy driving improved customer satisfaction and documented, verified hard cash flows. The award winning VOX Process...

REED ELEMENTRY SCHOOL

REED ELEMENTRY SCHOOL

As part of the VOX Give Back Campaign VOX Installs IP based Surveillance Camera and Recording System for Reed Elementary School in Tiburon, CA Reed Elementary School, located in Tiburon CA, provides a unique educational experience for the primary age student. It is...

VOX AWARDED BEST PLACE TO WORK FOR THE 5TH YEAR

VOX AWARDED BEST PLACE TO WORK FOR THE 5TH YEAR

SOUTH SAN FRANCISCO, Calif.–(BUSINESS WIRE)–VOX Network Solutions, a leading provider of collaboration technology solutions and services for enterprise businesses, today announced that it has been recognized by the San Francisco Business Times as one of The Best...

5 TECH TRENDS FOR HEALTHCARE INNOVATORS

5 TECH TRENDS FOR HEALTHCARE INNOVATORS

Once the healthcare innovator’s guide to must-know tech terms for the next decade of medicine hit on Monday, the feedback started coming in. It’s continued to trickle in via email, Twitter and LinkedIn all week. (Thank you!) MedCity News readers had some interesting...

MOBILE TECHNOLOGY COULD PUT HEALTH IN HANDS OF PATIENTS

MOBILE TECHNOLOGY COULD PUT HEALTH IN HANDS OF PATIENTS

If health care is the new gold rush, then it’s no surprise Silicon Valley’s high-tech companies, entrepreneurs and recent MBAs hope to strike it rich on the heels of U.S. health care reform. A growing number of today’s technological gold-seekers want to help patients...

TECHNOLOGY HELPS MASTER COMPLEXITY

TECHNOLOGY HELPS MASTER COMPLEXITY

Healthcare information technology is at the root of managing patient data, clinical processes and medical knowledge. See how technology helps master complexity. Read More

HEALTHCARE IT: LOOKING TO THE FUTURE

HEALTHCARE IT: LOOKING TO THE FUTURE

Let’s examine the value of investing in healthcare IT as we look to the future of healthcare. Technology has already changed the way that many other industries – from retail, to customer service, to publishing – operate and engage with customers. With this in mind, it...

4 BEST PRACTICES FOR MAXIMIZING SHAREPOINT ROI

4 BEST PRACTICES FOR MAXIMIZING SHAREPOINT ROI

This article excerpt by, Chirag Gandhi, originally appeared here: http://bit.ly/1duY6Ol When it comes to maximizing SharePoint ROI, many organizations, specifically in the healthcare industry, are only scratching the surface. Here are four key tips and best practices...

KICK-STARTING U.S. MANUFACTURING W/ TECHNOLOGY

KICK-STARTING U.S. MANUFACTURING W/ TECHNOLOGY

This article excerpt, by Larry Greenemeier, originally appeared here: http://bit.ly/NuiEO1 Much of what we buy in the U.S. is not made here, and hasn’t been for decades. If 2013 is any indication this could be changing, although the next generation of American...

3 TECHNOLOGY TRENDS SHAPING MANUFACTURING

3 TECHNOLOGY TRENDS SHAPING MANUFACTURING

This article excerpt, by Mark Davidson, originally appeared here: http://bit.ly/1lC7TVT Periodically, new technologies are developed that rapidly become pervasive because of the compelling benefits they offer, and as they mature they drive the price/performance ratios...

6 WAYS TO DEFINE YOUR WORKSPACE AT HOME

6 WAYS TO DEFINE YOUR WORKSPACE AT HOME

If you’re ever had the opportunity (some might say misfortune) of working from home, you know that the distractions are endless. Every time you look up from your computer, there’s a stack of personal mail that needs attention, a glass that should be washed or a...

IP PHONE DEPLOYMENT PART 1 OF 6

IP PHONE DEPLOYMENT PART 1 OF 6

Understanding IP Phone Deployment Registration Process (Overview & Guide)Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP...

IP PHONE DEPLOYMENT PART 2 OF 6

IP PHONE DEPLOYMENT PART 2 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 3 OF 6

IP PHONE DEPLOYMENT PART 3 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 4 OF 6

IP PHONE DEPLOYMENT PART 4 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

TROUBLESHOOTING DISPLAYS WITH AVAYA AURA

TROUBLESHOOTING DISPLAYS WITH AVAYA AURA

Avaya Aura Contact Center Manager Administration (AACCMA or CCMA). Valid login credentials. Access to CCMA via remote web session or remote desktop, or physical access to the CCMA server. For an AML system, the AML linkmust be up between the CS1000 and...

IP PHONE DEPLOYMENT PART 5 OF 6

IP PHONE DEPLOYMENT PART 5 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 6 OF 6

IP PHONE DEPLOYMENT PART 6 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

WHAT IS CUSTOMER LIFETIME VALUE?

WHAT IS CUSTOMER LIFETIME VALUE?

Customer lifetime value (CLV) is both a concept and a measure. At its core, CLV is about optimizing each interaction and conversation in order to create an engaged customer relationship which drives customer retention, repeat purchases, customer referrals, reduced...

TODAY’S CUSTOMER SERVICE AND SALES REALITY

TODAY’S CUSTOMER SERVICE AND SALES REALITY

The Demographic Shift Is Changing Customer Expectations Consumer behaviors and expectations for service have changed dramatically in recent years, impacting how customer service must be delivered. As the post–World War II baby boomer generation moves into...

THE MULTICHANNEL CONTACT CENTER

THE MULTICHANNEL CONTACT CENTER

A single agent can handle multiple Web chat sessions and respond to several emails in the time it would take for that same agent to handle a single voice call, reducing costs by up to two-thirds.

OPTIMIZING BUSINESS PROCESSES

OPTIMIZING BUSINESS PROCESSES

A clear view of how to optimize your organization It’s our proven methodology to help companies improve their business operations and capture new financial upsides. With vPOP, we take a deep dive into how your organization operates by identifying and addressing...

THE CUSTOMER EXPERIENCE MANAGEMENT AGE

THE CUSTOMER EXPERIENCE MANAGEMENT AGE

As organizations transform to adopt customer experience management (CEM) into their business, a new role, that of the customer experience officer (CXO) (sometimes called a chief customer officer), has emerged.

Avaya Aura VMware Virtualized Environment by VOXNS

Avaya Aura VMware Virtualized Environment by VOXNS

Avaya Aura® Virtualized Environment offers an alternative to running Avaya Aura core applications on dedicated servers. Avaya Aura applications are approved by VMware as ready for integration into any VMware compatible network. Avaya Aura applications are supported on...

vPOP Business Process Technology Optimization

vPOP Business Process Technology Optimization

vPOP (vē-pŏp) noun : VOX Process Optimization Program: A systematic methodology to measure and align operational processes with organizational strategy driving improved customer satisfaction and documented, verified hard cash flows. The award winning VOX Process...

vPOP Business

vPOP Business

vPOP (vē-pŏp) noun : VOX Process Optimization Program: A systematic methodology to measure and align operational processes with organizational strategy driving improved customer satisfaction and documented, verified hard cash flows.

Avaya ACE for Salesforce by VOXNS

Avaya ACE for Salesforce by VOXNS

Avaya ACE for Salesforce.com. Enhance the customer experience by embedding real-time communications capabilities into your Salesforce.com CRM implementation. Click-to-call from a contact or record using your preferred device, receive a toast notification with...

Avaya Aura Conferencing SE by VOXNS

Avaya Aura Conferencing SE by VOXNS

Avaya Aura® Conferencing -- Standard Edition helps improve productivity by delivering collaboration tools that are easy to access and use, while also helping maintain costs. Avaya Aura® Conferencing -- Standard Edition can eliminate the per-use or recurring fees...

Avaya MS OCS Client Integration with ACE by VOXNS

Avaya MS OCS Client Integration with ACE by VOXNS

Avaya ACE solves this business challenge by integrating the multi-vendor, multi-modal communications layer with the applications layer. It sits as middleware between these layers, exposing communications functions from Avaya, Cisco, Microsoft and others as Web...