The Omnichannel Paradigm!
At VOX, we call this the Omnichannel Paradigm for Contact Center, and we are especially qualified to help you get there!
Our team of consultants and engineers has over 150 combined years of Contact Center experience
In depth industry insight gained from working with some of the top Contact Centers in the world
Our Contact Center practice includes consulting, professional services, solutions, security & managed services
THE OMNICHANNEL PARADIGM FOR CONTACT CENTER
Redefining Customer Engagement for a Human Centric Journey
Your guide to VOX Omnichannel
BACK-OFFICE ENTERPRISE PRODUCTIVITY
[ VIA VERINT WORKFORCE OPTIMIZATION ]
Improve Operational Efficiency and Profitability
Verint and VOX Network Solutions are at the forefront of providing organizations with the assessments, consulting and solutions they need to simplify, modernize, and automate back-office processes and service delivery. Through Digital Transformation you will: gain operational intelligence, automate tasks and processes, and increase team productivity. In fact, you may already have the tools in-house to rejuvenate operational productivity.
5 BEST PRACTICES – DIGITAL TRANSFORMATION IN OPERATIONS
A new realm of efficiency, productivity and service through both the Internal Experience and the Customer Experience.
Back-Office Operations have an opportunity for significant transformation — from manual processes and legacy systems to using WFO solutions to help achieve desired business outcomes. Extending WFO from the contact center to the back-office can help organizations optimize the entire customer journey, improving operational efficiencies, quality, and service delivery. Organizations need to start small, focus on outcomes, plan and communicate early and often, and provide a governance structure to ensure the solutions are and effectively used to improve decision making and help achieve corporate goals.
TOP 5 GDPR RECOMMENDATIONS – FINANCIAL COMPLIANCE
Verint and VOX Network Solutions provide tremendous expertise and experience to help your organization understand and navigate GDPR and overall financial compliance. This document provides five straightforward, no-nonsense recommendations in your path towards GDPR Compliance. The topics are: Top Down, Data Security, Data Breach Policy, New Rights, and State of Preparedness.
[ AN END-TO-END SOLUTION ]
A more proactive approach to navigating the regulatory landscape
Verint and VOX Network Solutions team-up to drive success for our clients through industry leading solutions and professional services for: Communication Capture & Governance, Proactive Compliance, Automated Testing & Monitoring Transcription & Compliance Investigation.