MANAGED SERVICES

VOX provides a broad range of managed services solutions that compliment each of our technology practice areas: Contact Center, Collaboration and Network.
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MANAGED SERVICES

VOX provides a broad range of managed services solutions that compliment each of our technology practice areas: Contact Center, Collaboration and Network.

Key Benefits

Key Benefits

  • Improve focus of critical internal IT resource
  • Lower Total Cost of Ownership (TCO) of IT infrastructure
  • Leverage expert-level resources for specific technologies
  • Gain Cost Predictability
  • Improve IT infrastructure performance and reliability

3 levels of managed services

VOX is an innovative, industry award-winning infrastructure technology company with an evolved, or NextGen view on Managed Services...

Traditional services

Reactive

INCIDENT & PROBLEM MGMT

Core framework for restoring normal service operation as quickly as possible while providing key root cause analysis of issues.

SYSTEM ADMINISTRATION

Complete management, optimization, change of a customer’s infrastructure while allowing their internal resources to focus on the key strategic areas within their organization.

PATCH MANAGEMENT

Comprehensive planning and  execution of updates to software to keep you patch management process running efficiently throughout the continuous life cycle.

Advanced services

Proactive

ENHANCED MONITORING

Exceptional system health and availability through a single 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data for service responders. By focusing on the entire UC ecosystem via integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and advanced analytics, Enhanced  Monitoring enables comprehensive troubleshooting for measurably enhanced performance.

SERVICE MANAGEMENT

The VOX Service Delivery Manager (SDM) acts as the customer liaison to all support resources within VOX and for manufacturer escalations. A single point of contact for all you interactions with VOX.

NextGen services

High Touch

HIGH-TOUCH CONSULTATIVE SERVICES

The Next Generation of Managed Services is focused on a higher level of partnership, where our experts are your experts come together to gain a clear, common understanding of your business goals, strategies and resources. Through our prescriptive consultative framework, we will get to know your organization and help you develop, implement and managed the right programs and solutions to enable your organizations success.

ENTERPRISE LIFECYCLE MANAGEMENT

VOX has a very unique lifecycle approach. Our prescriptive process enables us to understand our customers business objectives and align technology to help them achieve their organizational strategy. Our process methodology aligns with our six technology practices: Consulting, Contact Center, Collaboration, Network, Security and Managed Services.
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ADDITIONAL SERVICES

Providing dedicated onsite engineers to online interactive training. VOX provides a host of add-on services to all managed services.

CLIENT SUCCESS ADVOCATE

Your Client Success Advocate (Advocate) will help you get the most out of your Managed Services program each and every day. By understanding your business processes, people resources and solution technologies, your Advocate provides a new layer of proactive communication, project leadership and guidance.

ENTERPRISE ADOPTION MANAGEMENT

The VOX adoption program includes adoption planning and deployment, monitoring and reporting and optimization. Our consultants will create a customer success plan that includes adoption metrics and recommendations that lead to specific business outcomes.

ENTERPRISE SECURITY AUDIT

Our Security Audit is for the enterprise. We take a holistic approach to security, as we work to understand your complete business, including People, Process, Facilities and Technology. Our industry leading methodology is called, Executive Threat Strategy (ETS). ETS provides a new perspective on security. Rather than a narrow, myopic view of cyber security, ETS takes aim at the entire organization. Take the opportunity to gain clear visibility into the risks inside your physical and virtual walls.

VOX can help you manage and maintain your Enterprise Security.
Get to know our fastest growing managed services offering, Managed Security

Security Operations Center

Our team of experienced security analysts monitor your IT environment 24/7 to identify and prevent cyber threats in real-time. Executive and technical reports keep you informed so you know exactly how we’re remediating potential problems and protecting your data.

Unified Threat Management

We manage myriad security technologies to ensure comprehensive protection across your network, systems, applications, and computing devices. Your security software is always up to date and configured to comply with your policies.

Security Incident & Event Management

Security analysts monitor and analyze network activity to correlate events, remediate vulnerabilities, and maintain regulatory and compliance management. Behavioral monitoring ensures proactive protection against zero-day threats.

Security Operations Center

Our team of experienced security analysts monitor your IT environment 24/7 to identify and prevent cyber threats in real-time. Executive and technical reports keep you informed so you know exactly how we’re remediating potential problems and protecting your data.

Unified Threat Management

We manage myriad security technologies to ensure comprehensive protection across your network, systems, applications, and computing devices. Your security software is always up to date and configured to comply with your policies.

Security Incident & Event Management

Security analysts monitor and analyze network activity to correlate events, remediate vulnerabilities, and maintain regulatory and compliance management. Behavioral monitoring ensures proactive protection against zero-day threats.

EVOLVING INFORMATION TECHNOLOGY

Today, technology is the distinguishing factor for many organizations. In this age of digital transformation the most successful IT departments are aligned and engaged with their business counterparts in order to focus on rapidly evolving customer expectations and un-ending innovation from competitors. As IT resources are focused on customer impacting applications and systems, organizations sometimes are short on resources to support and maintain core technology infrastructure, including: wireless networks, wired networks, phone systems, and network storage.

Does this sound familiar? Is your IT team being pulled into too many directions?

If so, VOX can help. Want to learn more? Check out our detailed guide on Managed IT Services.

MANAGED SERVICES

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We work with organizations everyday to help them understand how Managed Service support and enable their organizational priorities. Simply complete this short form and one of our experts will contact you!

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TECHNOLOGY PLATFORMS

ON-PREM

CLOUD

HYBRID

XaaS

A Comprehensive Approach

A COMPREHENSIVE APPROACH

In addition to our state-of-the-art client web portal, brilliant engineers, ITIL-aligned service delivery model, redundant NOCs and broad offering of value-added consultative services, we will appreciate and care for your business.  We believe in robust relationships and high-touch service and each of our Managed Services clients have a Service Delivery Manager inside VOX!  These advocates exist to ensure your peace of mind and to proactively oversee the day-to-day operations.