Elevate value with vox + Five9
VOX Network Solutions is proud to partner with Five9 to empower your organization by building, implementing, and supporting an easy-to-use, complete cloud contact center solution.
Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more. Five9 is driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
Five9 FastTrack DEPLOYMENT
A well thought out disaster recovery plan involves the ability to quickly deploy a remote workforce to keep your contact center online and your customers happy
The Intelligent Cloud Contact Center:
Empower your agents to work anywhere
The Intelligent Cloud Contact Center: Empower your agents to work anywhere
Industry Leading Cloud Call Center Software
Automatic Contact Distribution:
Route Contacts Intelligently
Contact centers handle interactions across multiple contact channels, both voice and digital. Five9 Genius™, the Intelligent Cloud Contact Center intelligently routes customer omnichannel interactions to agents located anywhere in the world. Before agents engage with customers “screen pops” put information at their fingertips that they need to better understand the context of the interaction and deliver a personalized experience. Five9 Engagement Workflow, a self-service and routing workflow tool, gives you total control over your self-service, routing, and agent guidance strategies so you can provide the best possible customer experience in the face of dynamically changing conditions.
Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience.
VOX CAN HELP YOU FIND THE PERFECT FIVE9 SOLUTION