Elevate value with vox + DVSanalytics
VOX Network Solutions a proud DVSAnalytics partner, delivering Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions. Together, we are able to provide comprehensive applications for secure screen and call recording, 360° quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities.
With DVSAnalytics solutions, we can help improve customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations.
Interaction Recording technologies meet the needs of contact centers in companies of all sizes, in all industries. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights.
Easily review all recorded interactions, internal and external, across multiple channels and mediums with Quality Management. Evaluation and automated coaching applications help improve agent performance even when supervisors are unavailable.
Data is collected at every touch point: Interaction Recording, Agent Evaluations, Automated Agent Coaching. Don’t leave that data untapped. Encore customizable Reports and Dashboards provide visibility and insights into KPIs to identify which areas are improving and which areas require extra effort.
VOX CAN HELP YOU FIND THE PERFECT DVSAnalytics SOLUTION