How to Easily Save Your Company by Preventing Ransomware

How to Easily Save Your Company by Preventing Ransomware

John Chambers, former CEO of Cisco Systems, predicts that over 65,000 ransomware attacks will occur in 2021, and cost companies an average of $170,000 per attack. But he’s not the only one… FBI Director Christopher Wray compared the current attacks with 9/11. In an...
VOX Hot Topics: Fraud in the IVR

VOX Hot Topics: Fraud in the IVR

Is Your Interactive Voice Response (IVR) System Protected? The contact center’s interactive voice response (IVR) system is commonly overlooked when fighting fraudsters, however, it is one the most frequently attacked places in an organization. The IVR is the front...
5 Benefits of Workforce Optimization for Your Business

5 Benefits of Workforce Optimization for Your Business

Workforce Optimization (WFO) is a term that represents a broad range of business processes and integrated software solutions, which focus on increasing employee efficiency and Workforce Engagement (WFE). WFO software sets employees up for success by providing needed...
The Work From Home Series: Managing Employee Burnout

The Work From Home Series: Managing Employee Burnout

With COVID changing the business landscape, a lot of companies are now looking to keep their work force remote. A remote work force has its perks both for the employees and the company. Forbes provides some great insight into this with seven reasons why having a...
Contact Center: How to Improve Operational Security

Contact Center: How to Improve Operational Security

With your employees and agents at home, your customers data is at a much higher risk for exposure. So the need to improve your operational security is paramount. Watch our interview with VOX Network Solutions Director of Solution Architecture and Design Engineering,...
Telecom auditor or TEM? What’s the difference?

Telecom auditor or TEM? What’s the difference?

Telecom auditor or TEM? What’s the difference? Telecom auditor or TEM? What’s the difference? Gavin Muck, Senior Account Executive at VOX Network Solutions, explains why conducting a telecom audit is important, with or without a TEM in place. Telecom services amount...
How Conducting Your Telecom Audit Can Create Huge Savings

How Conducting Your Telecom Audit Can Create Huge Savings

How Conducting Your Telecom Audit Can Create Huge Savings If you’re like most CIO’s or CFO’s, it’s likely that you already suspect that you’re overpaying for telecom services. The question is by how much and what can you do about it?  On average, telecom services...