Service Engineer Cisco Core 3

Service Engineer Cisco Core 3

Service Engineer Cisco Core 3 Position Information Job Status:  Full Time Location:  Remote Job Summary The Service Engineer ensures swift resolution to our Customer’s Incident handling, applying acumen to our Customer’s MAC activity, project work, and engineering...
The benefits of UCaaS Cloud Solutions

The benefits of UCaaS Cloud Solutions

With work from home and hybrid work environments becoming the go to business model, more and more companies are moving to the cloud and investing in Unified Communications as a Service (UCaaS) as the go to infrastructure for internal communications and productivity....
How to Easily Save Your Company by Preventing Ransomware

How to Easily Save Your Company by Preventing Ransomware

John Chambers, former CEO of Cisco Systems, predicts that over 65,000 ransomware attacks will occur in 2021, and cost companies an average of $170,000 per attack. But he’s not the only one… FBI Director Christopher Wray compared the current attacks with 9/11. In an...
VOX Hot Topics: Fraud in the IVR

VOX Hot Topics: Fraud in the IVR

Is Your Interactive Voice Response (IVR) System Protected? The contact center’s interactive voice response (IVR) system is commonly overlooked when fighting fraudsters, however, it is one the most frequently attacked places in an organization. The IVR is the front...
5 Benefits of Workforce Optimization for Your Business

5 Benefits of Workforce Optimization for Your Business

Workforce Optimization (WFO) is a term that represents a broad range of business processes and integrated software solutions, which focus on increasing employee efficiency and Workforce Engagement (WFE). WFO software sets employees up for success by providing needed...