The VOX Team will be out in force throughout the week, with a single goal in mind:  to connect with our community in a substantive way.  Whether you are a VOX customer, prospect or business partner, we would like to engage with you to deepen our relationship.  We have the following activities planned and would love to connect, so please signup or look for us:

  • TRADESHOW FLOOR: Visit us at Booth 218
  • SEMINAR: Preparing for AI Based Applications (308)
  • SEMINAR: Avaya (ESNA) Officelinx – An Examination in Four Parts (301)
  • SEMINAR: Best Avaya Practices in Virtualization in Compute and SAN Environments (1004)
  • CUSTOMER APPRECIATION: Tacos & Libations
  • Private Meetings with VOX


We want to talk with you about the realities of “transformation”.  The bottom-line is that a ton of folks talk about “transformation”, but VOX can help you re-define your business goals, processes and resources to deliver a new realm of organizational prosperity.  VOX has built an end-to-end methodology and consultative services offering to help you brainstorm, strategize, plan and execute in a transformational way.  Let’s connect to discuss:

The VOX Enterprise Lifecycle Program

FREE Trial – VOX Lifesigns (a new realm in Asset Management)

Join our Journey for a transformation in Tacos

About Avaya Engage

Avaya ENGAGE, is the premier event in communication technology and brings together more than 3,000 customers, partners, industry analysts and executives from across the globe to experience the connected world.

Hosted by Avaya and the International Avaya User Group (IAUG), Avaya Engage is a premier event for the future of communications experience and its impact on digital transformation. Avaya ENGAGE 2019 brings you four days of workshops, inspirational speakers, and content experts to drive your digital transformation journey.


Sunday – Wednesday
January 20-23, 2019


Austin Convention Center
500 E Cesar Chavez St
Austin, TX 78701


VOX Customers receive a $100 Registration Discount!
Customer Discount Code: VoxENGAGE2019
Active IAUG members receive a stackable $250 discount!

Please update your new IAUG website profile before completing your Avaya ENGAGE registration to ensure the discount is applied correctly.


The subject matter experts at VOX are always excited to share their experience and insights. This year, VOX Team members are presenting in the following break-out sessions:

BOOTH:  #218

Preparing for AI Based Applications (308)

Sunday, January 20, 4:15 – 5:15PM

Join the VOX Network Solutions experts to discuss the use of Artificial Intelligence (AI) in your Contact Center and Customer Experience Applications, including:

  1. What is Artificial Intelligence?
  2. Where are organizations applying AI successfully doing today?
  3. What makes successful Artificial Intelligence Enablements?
  4. How do you measure success?

Speaker:  Chanley C. Geveshausen

Product:  Application Integration, Avaya Communications Cloud, Contact Center Applications, Delivery & Support Models

Professional Services:  Artificial Intelligence, Vertical Applications

Technical Content Level:  200

Topic Focus:  Analytics, Application Development, Contact Center, Optimization

Track:  AI

Avaya (ESNA) Officelinx - An Examination in Four Parts (301)
Sunday, January 20, 4:15 – 5:15PM

Avaya Officelinx is a powerful next-generation unified messaging solution that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, and others. Join us to learn all about messaging without a mailbox with Avaya (ESNA) Officelinx, including:

  1. Migration from MM/AAM – What you need to know
  2. Tools for mass additions ad changes – Administration Magic
  3. Beyond Messaging – Supporting users that do not want voicemail
  4. O365 Integration – The perfect replacement for Exchange UM

Speaker:  Robert Havens

Product:  Unified Communications Applications

Technical Content Level:  200

Topic Focus:  Administration, Business Strategies, Migration

Track:  Services

Best Avaya Practices in Virtualization in Compute and SAN Environments (1004)
Wednesday, January 23, 10:15 – 11:15AM

A presentation of best practices of running Avaya virtualization on a Compute and SAN storage platform specifically VMware.  Addressing real time applications, dedicated compute hosts, backend requirements for vMotion with or without SANs, DRS, troubleshooting, virtual NIC addressing, physical NIC redundancy, High Availability operations in VMware, snap shots and backup methods.  Lessons learned for maximizing uptime.  Administration and Authentication.

Speaker:  Corey Cleric

Product:  Design & Delivery, Managed & Maintained, Private Cloud

Technical Content Level:  200

Topic Focus:  Architecture, Infrastructure, Management Tools, Virtualization

Track:  Team Collaboration

Tuesday, January 22, 2019; 7:30 – 10:30 PM
Austin Taco Project


We are looking for a transformation in tacos, and you are invited on the journey!  Please join us for this invitation-only, VOX Community Appreciation event.  The Austin Taco Project is one of the hottest restaurants in Austin, and we are excited to sample the local fare and connect with our customers, prospects and business partners in a relaxed environment.  Register quickly, as space is limited!

Monday, January 21 & Tuesday January 22; 8:00 AM – 6:00
Hilton Private Meeting Room


We have reserved a private meeting room for two days at the Hilton and would love the opportunity to connect with you in a more personal setting.  Simply let us know you are interested in a Private Meeting (60 minute time slots) and a VOX associate will contact you to schedule the right VOX team member(s) and time.  We will have a large team at the Avaya Engage, including:
  • Scott Landis, President & CEO
  • Nick Kolintzas, CTO & VP of Engineering
  • Ron Kingsford, VP of Sales & Marketing
  • Chanley Geveshausen, VP of Customer Experience
  • Alberto Otazua, Regional Sales Director, with expertise in Managed services
  • Eric Runnels, Avaya Advanced Solution Architect
  • Corey Cleric, Sales Engineer & Solution Architect


VOX Network Solutions
Avaya Engage 2018
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