How to Choose a Secure Collaboration Platform

How to Choose a Secure Collaboration Platform

If you consider how much sensitive information is being discussed via video conferencing, then you’d be certain that there are bad actors trying to hack into those conversations. More than “Zoombombing” prayer meetings, organized crime syndicates, state sponsored...

Cyber Security Awareness and the Human Factor

Cyber Security Awareness and the Human Factor

THE WEAKEST LINK IN CYBER SECURITYTHE HUMAN FACTORCyber Security Awareness and the Human FactorCyber Security Awareness and the Human FactorLocked doors, security guards, and alarm systems used to be sufficient to protect an organization’s resources. Thieves had to...

AVAYA NEWS: Avaya Reinvests in Avaya

AVAYA NEWS: Avaya Reinvests in Avaya

Avaya News: Avaya Invests In AvayaAvaya Goes All-In on Digital TransformationAvaya Goes All-In on Digital TransformationAvaya is a successful global company and a major force in the technology marketplace. The company specializes in the competitive business...

WFO (Workforce Optimization) – The Definitive Guide

WFO (Workforce Optimization) – The Definitive Guide

WFOThe Definitive GuideWorkforce Optimization (WFO)The Definitive Guide to Workforce Optimization (WFO)The Definitive Guide to Workforce Optimization (WFO)In our previous article on Customer Experience (CX), we discussed the very real future of competition: That...

Cloud Migration Strategy- The Comprehensive Guide

Cloud Migration Strategy- The Comprehensive Guide

Cloud Migration StrategyThe Comprehensive GuideEnterprise Cloud Migration:Is It Time To make The LeapEnterprise Cloud MigrationIs It Time to Make the Leap?Every enterprise-level organization has, at some point in its history, made a significant investment in...

Customer Experience (CX) – The Definitive Guide

Customer Experience (CX) – The Definitive Guide

CXTHE DEFINITIVE GUIDECUSTOMER EXPERIENCE (CX)Customer Experience (CX)Customer Experience (CX)A company’s chief deliverable often gets all the attention. After all, that’s where the money is, and that’s what contributes to the bottom line. Unfortunately, this strategy...

SDx (Software Defined Everything) – The Definitive Guide

SDx (Software Defined Everything) – The Definitive Guide

SDxThe Definitive GuideSoftware Defined Everything (SDx)The Definitive Guide to SDx (Software Defined Everything)The Definitive Guide To SDx (Software Defined Everything)For many executives, it may seem like every conversation with an IT pro includes the phrase...

A Day in the Life: Talking with CIOs

A Day in the Life: Talking with CIOs

A Day in the LifeTalking with CIOsNick Kolintzas CTO, VOX Network SolutionsDuring my most recent travels, I met with numerous CIOs and I love to understand what makes them tick. In reviewing my meeting notes, I noticed a consistent theme of topics that keep these...

5 Reasons Why You Should Be Using UCaaS

5 Reasons Why You Should Be Using UCaaS

5 Reasons Why You Should Be Using UCaaS (Unified Communications as a Service)With unified communications as a service (UCaaS), businesses are realizing the promise of a simple cost-effective way to communicate and collaborate. Below are the top 5 reasons UCaaS may be...

VOX Presents Customer Success at Verint Global SKO

VOX Presents Customer Success at Verint Global SKO

Brisbane, California, April 9th, 2018 - The VOX Team was recently honored by Verint with the opportunity to present at Verint’s Worldwide Sales Conference.  VOX was selected from a field of hundreds of partners around the globe, based upon VOX’s outstanding success...

AVAYA ANNOUNCES GLOBAL RESTRUCTURING

AVAYA ANNOUNCES GLOBAL RESTRUCTURING

Brisbane, California, October 26th, 2017 – Earlier this week, Avaya announced that they have reached a Plan of Reorganization that is fully supported by all of our major creditor groups.
Since declaring chapter 11 bankruptcy in January 2017, Avaya has embarked on a journey to transform, and emerge from Reorganization…

Managed IT Services (The Definitive Guide)

Managed IT Services (The Definitive Guide)

What are Managed Services? Managed IT Services are the practice of augmenting or replacing management of business functions by a third-party contractor. In the last 10+ years, managed services have grown exponentially, particularly within the IT industry. Here,...

NEXTGEN MANAGED SERVICES

NEXTGEN MANAGED SERVICES

Welcome to Next Generation Managed Services, by VOX evolving Information technology Today, technology is the distinguishing factor for many organizations. In this age of digital transformation the most successful IT departments are aligned and engaged with their...

THE OMNICHANNEL PARADIGM FOR CONTACT CENTER

THE OMNICHANNEL PARADIGM FOR CONTACT CENTER

Welcome to The Omnichannel Paradigm!evolving contact center The Contact Center is constantly evolving, as we have access to more experienced people, more powerful and flexible technologies, greater insights from big data, and business pressure from global competitors....

10 Types of Hackers

10 Types of Hackers

Profiling To Prevent Cyber Attacks Understanding the different types of hackers that exist and what motivates them can help you to identify the attackers you are most susceptible to and properly defend yourself and your organization against cyberattacks. Different...

NUSTRATUS: INTRODUCING THE NEW CLOUD

NUSTRATUS: INTRODUCING THE NEW CLOUD

Powerful + Flexible + Simple = NuStratus about nustratus NuStratus delivers the next generation of Communications as a Service for the network of everything. Meet your business needs with secure, reliable and cost effective cloud communications. At VOX, we’re in the...

IMPROVING EDUCATION

IMPROVING EDUCATION

Industry: Education Manufacturer: Cisco Challenge Octel end-of- life Moving to IN-IN call center solution Aging Nortel network Pre-selected CUCM Mobility for everyone IN-IN integration Metro Campus Solution Cisco Unified Communication Manager Unity Connection for...

SIMPLIFYING HEALTHCARE

SIMPLIFYING HEALTHCARE

Industry: Healthcare Manufacturer: Avaya Challenge The Client lacked a comprehensive patient scheduling experience and strategy Scheduling access and collaboration was cumbersome and slow Scheduling operations were distributed among various systems Existing Contact...

COMPLIMENTARY TRAINING ASSESSMENT

COMPLIMENTARY TRAINING ASSESSMENT

Studies have shown that learning is best accomplished when we are completely immersed in the learning event. ABOUT VOX LEARNING INSTITUTE (vli) The VOX Learning Institute (VLI), a full-service learning organization, is a division of VOX Network Solutions and is...

FREE SECURITY AUDIT REPORT

FREE SECURITY AUDIT REPORT

Experience the industry’s most robust, most effective network & endpoint security solution in this 20-Day Free Trial! special offer Through this special offer, your organization will gain clear visibility into the risks inside your network. Take this opportunity to...

CUSTOMERS NEED USER GROUPS – AVAYA SPECIAL OFFER

CUSTOMERS NEED USER GROUPS – AVAYA SPECIAL OFFER

Remember when the end of summer meant going back to school? Meeting new people, learning new things, and preparing for the future was as exciting as it was unnerving. With some trepidation, we all took that step into a place that, with effort and engagement, enabled...

AVAYA ACQUIRES ESNA

AVAYA ACQUIRES ESNA

We wanted to make you aware of the Avaya acquisition of Esna. If you are utilizing cloud-based applications such as Google for Work, Salesforce, Office 365, Jive, etc. this will add some exciting capabilities. Please view the video link for a quick overview....

AVAYA FABRIC CONNECT

AVAYA FABRIC CONNECT

A NEW WAY TO BUILD NETWORKS Vulnerable to network outages, lack of efficiency, and operational complexities, bottlenecks that slow the deployment of applications and services? Get around these obstacles with an innovative way to design, operate, and manage networks....

SENSOR-BASED FURNITURE AIMS TO IMPROVE OFFICE HEALTH

SENSOR-BASED FURNITURE AIMS TO IMPROVE OFFICE HEALTH

See how software and sensors are being used to improve office productivity, ergonomics, and the health of employees. https://youtu.be/ezkvnq1EHPU Before we’ll know, the days of sitting idle at one’s desk or talking with a co-worker will be long gone. Two years ago,...

5 TECH TRENDS FOR HEALTHCARE INNOVATORS

5 TECH TRENDS FOR HEALTHCARE INNOVATORS

Once the healthcare innovator’s guide to must-know tech terms for the next decade of medicine hit on Monday, the feedback started coming in. It’s continued to trickle in via email, Twitter and LinkedIn all week. (Thank you!) MedCity News readers had some interesting...

MOBILE TECHNOLOGY COULD PUT HEALTH IN HANDS OF PATIENTS

MOBILE TECHNOLOGY COULD PUT HEALTH IN HANDS OF PATIENTS

If health care is the new gold rush, then it’s no surprise Silicon Valley’s high-tech companies, entrepreneurs and recent MBAs hope to strike it rich on the heels of U.S. health care reform. A growing number of today’s technological gold-seekers want to help patients...

TECHNOLOGY HELPS MASTER COMPLEXITY

TECHNOLOGY HELPS MASTER COMPLEXITY

Healthcare information technology is at the root of managing patient data, clinical processes and medical knowledge. See how technology helps master complexity. Read More

HEALTHCARE IT: LOOKING TO THE FUTURE

HEALTHCARE IT: LOOKING TO THE FUTURE

Let’s examine the value of investing in healthcare IT as we look to the future of healthcare. Technology has already changed the way that many other industries – from retail, to customer service, to publishing – operate and engage with customers. With this in mind, it...

4 BEST PRACTICES FOR MAXIMIZING SHAREPOINT ROI

4 BEST PRACTICES FOR MAXIMIZING SHAREPOINT ROI

This article excerpt by, Chirag Gandhi, originally appeared here: http://bit.ly/1duY6Ol When it comes to maximizing SharePoint ROI, many organizations, specifically in the healthcare industry, are only scratching the surface. Here are four key tips and best practices...

KICK-STARTING U.S. MANUFACTURING W/ TECHNOLOGY

KICK-STARTING U.S. MANUFACTURING W/ TECHNOLOGY

This article excerpt, by Larry Greenemeier, originally appeared here: http://bit.ly/NuiEO1 Much of what we buy in the U.S. is not made here, and hasn’t been for decades. If 2013 is any indication this could be changing, although the next generation of American...

3 TECHNOLOGY TRENDS SHAPING MANUFACTURING

3 TECHNOLOGY TRENDS SHAPING MANUFACTURING

This article excerpt, by Mark Davidson, originally appeared here: http://bit.ly/1lC7TVT Periodically, new technologies are developed that rapidly become pervasive because of the compelling benefits they offer, and as they mature they drive the price/performance ratios...

6 WAYS TO DEFINE YOUR WORKSPACE AT HOME

6 WAYS TO DEFINE YOUR WORKSPACE AT HOME

If you’re ever had the opportunity (some might say misfortune) of working from home, you know that the distractions are endless. Every time you look up from your computer, there’s a stack of personal mail that needs attention, a glass that should be washed or a...

IP PHONE DEPLOYMENT PART 1 OF 6

IP PHONE DEPLOYMENT PART 1 OF 6

Understanding IP Phone Deployment Registration Process (Overview & Guide)Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP...

IP PHONE DEPLOYMENT PART 2 OF 6

IP PHONE DEPLOYMENT PART 2 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 3 OF 6

IP PHONE DEPLOYMENT PART 3 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 4 OF 6

IP PHONE DEPLOYMENT PART 4 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

TROUBLESHOOTING DISPLAYS WITH AVAYA AURA

TROUBLESHOOTING DISPLAYS WITH AVAYA AURA

Avaya Aura Contact Center Manager Administration (AACCMA or CCMA). Valid login credentials. Access to CCMA via remote web session or remote desktop, or physical access to the CCMA server. For an AML system, the AML linkmust be up between the CS1000 and...

IP PHONE DEPLOYMENT PART 5 OF 6

IP PHONE DEPLOYMENT PART 5 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

IP PHONE DEPLOYMENT PART 6 OF 6

IP PHONE DEPLOYMENT PART 6 OF 6

Table Of Contents  1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...

WHAT IS CUSTOMER LIFETIME VALUE?

WHAT IS CUSTOMER LIFETIME VALUE?

Customer lifetime value (CLV) is both a concept and a measure. At its core, CLV is about optimizing each interaction and conversation in order to create an engaged customer relationship which drives customer retention, repeat purchases, customer referrals, reduced...

TODAY’S CUSTOMER SERVICE AND SALES REALITY

TODAY’S CUSTOMER SERVICE AND SALES REALITY

The Demographic Shift Is Changing Customer Expectations Consumer behaviors and expectations for service have changed dramatically in recent years, impacting how customer service must be delivered. As the post–World War II baby boomer generation moves into...

THE MULTICHANNEL CONTACT CENTER

THE MULTICHANNEL CONTACT CENTER

A single agent can handle multiple Web chat sessions and respond to several emails in the time it would take for that same agent to handle a single voice call, reducing costs by up to two-thirds.

OPTIMIZING BUSINESS PROCESSES

OPTIMIZING BUSINESS PROCESSES

A clear view of how to optimize your organization It’s our proven methodology to help companies improve their business operations and capture new financial upsides. With vPOP, we take a deep dive into how your organization operates by identifying and addressing...

THE CUSTOMER EXPERIENCE MANAGEMENT AGE

THE CUSTOMER EXPERIENCE MANAGEMENT AGE

As organizations transform to adopt customer experience management (CEM) into their business, a new role, that of the customer experience officer (CXO) (sometimes called a chief customer officer), has emerged.