Workforce Optimization (WFO) is a term that represents a broad range of business processes and integrated software solutions, which focus on increasing employee efficiency and Workforce Engagement (WFE).

WFO software sets employees up for success by providing needed information through a user-friendly dashboard.

It allows you to interact with your customers more effectively across a variety of channels. It also automates many parts of the employee-employer relationship, saving time and improving communication.

Below are 5 benefits that WFO software can have on your business.

1. Customer Retention

WFO can increase customer retention by improving customer service. It helps you analyze your communication with customers, finding the root cause of customer conduct and behavior, which allows you to implement customer retention strategies.

With WFO software, you will have more in-depth access to customer retention management tools and tactics, allowing you to increase your customer service capabilities.

2. Cost-effective solutions

WFO provides cost effective solutions by simplifying productivity and efficiency. This is done through analytics and insights into the way your business and your employees operate on a daily, weekly, monthly, and yearly basis.

Simplifying productivity with WFO software cuts labor costs, and streamlines the flow of information. This will allow your team to work smarter not harder.

3. Increases employee engagement

According to Gallup’s State of the American Workplace, only 33% of employees are fully engaged at work. WFO creates strategies to improve employee engagement.

WFO offers a carefully crafted suite of software solutions coupled with organizational processes to eliminate the barrier between the C-Suite and those who do the day-to-day work of business.

WFO also helps managers to manage better, offering them tools to monitor, analyze, and improve employee performance. The associated apps and databases can be stored and accessed via Cloud, on-premises, or hybrid solutions.

4. Compliance risks reduced

Contact centers have many compliance requirements. Poor performance can represent significant risk to the organization; whether within on-premise call centers or through third party service organizations.

WFO compliance risk management not only ensure regulatory compliance, but also reduces the risk of fines.

5. Data visibility

When an employee picks up the phone, enters a meeting, or just sits at a desk to work, all of the data they need to get their work done should be available to them.

WFO offers knowledge management tools that allows companies to create, share, and disseminate relevant internal information through user-friendly interfaces.

Learn More About Workforce Optimization

VOX Network Solutions offers Workforce Optimization software and solutions to provide cost reduction and optimization opportunities for their entire voice and data infrastructure. Contact us to learn how Workforce Optimization can help you.

Share This