MANAGED SERVICES

INTRODUCTION

VOX provides a broad range of managed services solutions that compliment each of our technology practice areas: Contact Center, Collaboration and Network. By subscribing to one of our customized programs, your organization will:

IMPROVE FOCUS OF CRITICAL INTERNAL IT RESOURCES

LOWER TOTAL COST OF OWNERSHIP (TCO) OF IT INFRASTRUCTURE

LEVERAGE EXPERT-LEVEL RESOURCES FOR SPECIFIC TECHNOLOGIES

GAIN COST PREDICTABILITY

IMPROVE IT INFRASTRUCTURE PERFORMANCE AND RELIABILITY

Lifecycle Assessment

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VIDEO HIGHLIGHT

NuStratus delivers the next generation of Communications-as-a-Service for the network of everything. Meet your business needs with secure, reliable and cost effective cloud communications.

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Managed Services

SOLUTIONS

INCIDENT & PROBLEM MGMT

Core framework for restoring normal service operation as quickly as possible while providing key root cause analysis of issues.

SYSTEM ADMINISTRATION

Complete management, optimization, change of a customer’s infrastructure while allowing their internal resources to focus on the key strategic areas within their organization.

SERVICE MANAGEMENT

The VOX Service Delivery Manager (SDM) acts as the customer liaison to all support resources within VOX and for manufacturer escalations. A single point of contact for all you interactions with VOX.

CLIENT SUCCESS ADVOCATE

Your Client Success Advocate (Advocate) will help you get the most out of your Managed Services program each and every day. By understanding your business processes, people resources and solution technologies, your Advocate provides a new layer of proactive communication, project leadership and guidance.

ENTERPRISE ADOPTION MANAGEMENT

The VOX adoption program includes adoption planning and deployment, monitoring and reporting and optimization. Our consultants will create a customer success plan that includes adoption metrics and recommendations that lead to specific business outcomes.

ADDITIONAL SERVICES

Providing dedicated onsite engineers to online interactive training. VOX provides a host of add-on services to all managed services.

PATCH MANAGEMENT

Comprehensive planning and  execution of updates to software to keep you patch management process running efficiently throughout the continuous life cycle.

ENHANCED MONITORING

Exceptional system health and availability through a single 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data for service responders. By focusing on the entire UC ecosystem via integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and advanced analytics, Enhanced  Monitoring enables comprehensive troubleshooting for measurably enhanced performance.

HIGH-TOUCH CONSULTATIVE SERVICES

The Next Generation of Managed Services is focused on a higher level of partnership, where our experts are your experts come together to gain a clear, common understanding of your business goals, strategies and resources. Through our prescriptive consultative framework, we will get to know your organization and help you develop, implement and managed the right programs and solutions to enable your organizations success.

ENTERPRISE LIFECYCLE MANAGEMENT

VOX has a very unique lifecycle approach. Our prescriptive process enables us to understand our customers business objectives and align technology to help them achieve their organizational strategy. Our process methodology aligns with our six technology practices: Consulting, Contact Center, Collaboration, Network, Security and Managed Services.

ENTERPRISE SECURITY AUDIT

Our Security Audit is for the enterprise. We take a holistic approach to security, as we work to understand your complete business, including People, Process, Facilities and Technology. Our industry leading methodology is called, Executive Threat Strategy (ETS). ETS provides a new perspective on security. Rather than a narrow, myopic view of cyber security, ETS takes aim at the entire organization. Take the opportunity to gain clear visibility into the risks inside your physical and virtual walls.

VOX MANAGED SERVICES

INCIDENT MANAGEMENT

Service Desk / Portal
Triage / Troubleshoot
Vendor Agency
Root Cause

ENHANCED MONITORING

Enhanced Reporting
Dashboards
Quality of Service

PATCH MANAGEMENT

Firmware
Service Patches
Security Patches
Life-Cycle Releases

SYSTEM ADMINISTRATION

System Tuning
Backups
Trend / Capacity
Product Life-Cycle / EOL

SERVICE MANAGEMENT

Change Management
Service / Business Reviews
Escalations
SDM

INCIDENT MANAGEMENT

Service Desk / Portal
Triage / Troubleshoot
Vendor Agency
Root Cause

ENHANCED MONITORING

Enhanced Reporting
Dashboards
Quality of Service

PATCH MANAGEMENT

Firmware
Service Patches
Security Patches
Life-Cycle Releases

SYSTEM ADMINISTRATION

System Tuning
Backups
Trend / Capacity
Product Life-Cycle / EOL

SERVICE MANAGEMENT

Change Management
Service / Business Reviews
Escalations
SDM

TECHNOLOGY PLATFORMS

ON-PREM

CLOUD

HYBRID

XaaS

A  SUPERIOR  EXPERIENCE

In addition to our state-of-the-art client web portal, brilliant engineers, ITIL-aligned service delivery model, redundant NOCs and broad offering of value-added consultative services, we will appreciate and care for your business.  We believe in robust relationships and high-touch service and each of our Managed Services clients have a Service Delivery Manager inside VOX!  These advocates exist to ensure your peace of mind and to proactively oversee the day-to-day operations.