MANAGED SERVICES

INTRODUCTION

VOX provides a broad range of managed services solutions that compliment each of our technology practice areas: Contact Center, Collaboration and Network. By subscribing to one of our customized programs, your organization will:

IMPROVE FOCUS OF CRITICAL INTERNAL IT RESOURCES

LOWER TOTAL COST OF OWNERSHIP (TCO) OF IT INFRASTRUCTURE

LEVERAGE EXPERT-LEVEL RESOURCES FOR SPECIFIC TECHNOLOGIES

GAIN COST PREDICTABILITY

IMPROVE IT INFRASTRUCTURE PERFORMANCE AND RELIABILITY

Lifecycle Assessment

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VIDEO HIGHLIGHT

NuStratus delivers the next generation of Communications-as-a-Service for the network of everything. Meet your business needs with secure, reliable and cost effective cloud communications.

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SOLUTIONS

INCIDENT & PROBLEM MGMT

Core framework for restoring normal service operation as quickly as possible while providing key root cause analysis of issues.

SERVICE MANAGEMENT

he VOX Service Delivery Manager(SDM) acts as the customer liaison to all support resources within VOX and for manufacturer escalations. A single point of contact for all you interactions with VOX.

PATCH MANAGEMENT

Comprehensive planning and  execution of updates to software to keep you patch management process running efficiently throughout the continuous life cycle.

ENHANCED MONITORING

Exceptional system health and availability through a single 360-degree view of all voice and data assets. This centralized approach combines customizable dashboard views, business-centric customer notifications and alarm and performance data for service responders. By focusing on the entire UC ecosystem via integrated capabilities such as resource trending and utilization, capacity monitoring and planning, and comprehensive reporting and advanced analytics, Enhanced  Monitoring enables comprehensive troubleshooting for measurably enhanced performance.

SYSTEM ADMINISTRATION

Complete management, optimization, change of a customer’s infrastructure while allowing their internal resources to focus on the key strategic areas within their organization.

ADDITIONAL SERVICES

Providing dedicated onsite engineers to online interactive training. VOX provides a host of add-on services to all managed services.

VOX MANAGED SERVICES

INCIDENT MANAGEMENT

Service Desk / Portal
Triage / Troubleshoot
Vendor Agency
Root Cause

ENHANCED MONITORING

Enhanced Reporting
Dashboards
Quality of Service

PATCH MANAGEMENT

Firmware
Service Patches
Security Patches
Life-Cycle Releases

SYSTEM ADMINISTRATION

System Tuning
Backups
Trend / Capacity
Product Life-Cycle / EOL

SERVICE MANAGEMENT

Change Management
Service / Business Reviews
Escalations
SDM

INCIDENT MANAGEMENT

Service Desk / Portal
Triage / Troubleshoot
Vendor Agency
Root Cause

ENHANCED MONITORING

Enhanced Reporting
Dashboards
Quality of Service

PATCH MANAGEMENT

Firmware
Service Patches
Security Patches
Life-Cycle Releases

SYSTEM ADMINISTRATION

System Tuning
Backups
Trend / Capacity
Product Life-Cycle / EOL

SERVICE MANAGEMENT

Change Management
Service / Business Reviews
Escalations
SDM

TECHNOLOGY PLATFORMS

ON-PREM

CLOUD

HYBRID

XaaS

A  SUPERIOR  EXPERIENCE

In addition to our state-of-the-art client web portal, brilliant engineers, ITIL-aligned service delivery model, redundant NOCs and broad offering of value-added consultative services, we will appreciate and care for your business.  We believe in robust relationships and high-touch service and each of our Managed Services clients have a Service Delivery Manager inside VOX!  These advocates exist to ensure your peace of mind and to proactively oversee the day-to-day operations.